By Monica Paul, Marcomtec Group
A study from the market research firm Strategy Analytics shows that over 90% of organizations now allow employees the use of smart phones to perform business-related activities. Depending on the size of the organization, this can cover tens of thousands of individuals, even millions worldwide.
However, enterprise mobility management can become a daunting task for any organization. So it would seem obvious that the first step in managing mobility is to develop a company mobility policy. But, how do companies define these mobility policies?
Certainly, it is critical to gain a good understanding of the specific environment and to acquire this knowledge; the use of a high-performing professional remote monitoring and management (RMM) tool is a must.
According to the study, companies with well-defined mobility policies have higher returns on their mobility investments in terms of workforce flexibility, employee responsiveness to customer needs, as well revenues and profitability that can be attributed to their mobility investments.
In their “Enterprise Mobility Guidebook”, The Enterprise Mobility Foundation offers some good ideas to establish a mobility policy. Let’s analyze some of these ideas and what would be the best way to incorporate them to the daily activities in companies. Again a RMM/MDM tool seems to be the most suitable answer:
- The companies’ mobility principles are to equip the work force with the most appropriate mobile devices, plans, and applications to enhance their productivity and performance in the role they play in the company.
- The Company (does not) allow(s) the workforce to usecompany provisioned mobile devices for personal use as long as usage is not “excessive” and budgets are met.
- Any rules or regulations regarding device features/functionality or carrier value added services that are not explicitly listed in this policy guide should (not) be considered prohibited.
- The Company Mobility Policy Guidebook and the policies within it will be reviewed/updated every XX months.
- It is expected that employees will accept any updated terms and agreement within YY weeks.
- Failure to accept any updated terms may result in disciplinary action with your supervisor and/or group manager which could result in (but not limited to) losing mobility privileges or termination from employment within the Company.
These are just the main guidelines and principles; actually this “Guidebook” provides very useful and valuable ideas to set up a mobility policy, including the policies surrounding mobility management that includes: Mobile Inventory/Asset Management, Wireless Expense Management, Mobile Operations Management, Mobile Application Management, Mobile Security and Mobile Help Desk.
The guidelines are simple:
- The Company reserves the right to track the corporate liable devices at all times
- To access PIM functionality, employees agree to allow Company to be able to manage the device—regardless of ownership
- Employees are (not) required to download an IT department provided device management tool on their personal smartphones
- Employee will (not) be able to receive support from the IT department for their (non) managed Smartphone
According to “The Enterprise Mobility Foundation”, details like devices’ models, operating systems, plans, and carriers should be considered when designing each company particular policy to make sure they will be able to properly manage them; this will reinforce their security in every mean.
“Defining this policy involves the participation of several areas in the companies, including the Management, Human Resources, Legal, and of course the IT area that will be responsible of the management and the reporting of mobile devices’ performance whether they are provided by the organization or BYOD.” John Timko, Marketing Director at LabTech Software explained, “Likewise, it is the IT area’s responsibility to evaluate and choose the RMM/MDM tool that best suit their needs and which type of solutions are the best options to perform this management tasks.”
Many RMM/MDM brands are out there chasing business opportunities; It is the IT professionals’ responsibility to choose the one offering everything they need. Perhaps, the best ones may be those developed by IT professionals facing challenges just like theirs.